All items returns and repairs require a return goods authorization which must be obtained prior to return the product to our warehouse. Please call us at 704-424-5787 for a returned goods authorization (RGA) number. Please write the RGA number on the outside of the goods to be returned on the shipping label.
Please allow 2 weeks for processing of all credits. If you return any merchandise without processing an RGA form first it will be refused and returned to you at your expense.
Returns of non-defective (NEW CONDITION) goods require a RGA number as well and are permitted within 45 days of purchase date. There will be a restocking fee of 20% on all returned items. Buyer is responsible for all shipping costs.
Returned items must be returned in the original box and in mint (re-sellable) condition and include all literature, warranty cards, etc.
Please ship to:
SOMMER USA Inc.
1430 West Pointe Drive
Charlotte, NC 28214